Artificial intelligence can be scary or it can seem like such a difficult and distant thing that it is not applicable in real everyday life. Especially in the field of sports facility management.
But we at ToSwim will show you with AiWa how natural it is to be able to use it to better manage your relationship with your customers and users or to improve your communication!
Who is AiWa?
AiWa, simply put, is your new virtual assistant that answers, informs and chats with your clients and athletes even when your sports center is closed or your secretary is busy.
It works on WhatsApp and simultaneously on your website and social pages and has all the power of Open AI’s artificial intelligence, designed specifically for swimming pools and sports centers.
With AiWa, saving time on daily activities is simple and immediate! Imagine an assistant that speaks 32 languages and is active 7 days a week and 24 hours a day. With AiWa there is no need to imagine, because she writes and chats in your clients’ language and is always active. She’s is also a great ally for increasing profits because she interacts with your customers in a clear, empathetic and simple way, building trust with them, making her the first virtual assistant capable of answering even complex questions that are asked by your users, such as those related to fear of water or young parents’ anxiety.
How can AiWa help my pool or sports center?
AiWa simplifies many of the communication, marketing and relationship activities essential to the smooth operation of a pool or sports center.
For example, AiWa can manage up to 1,000 conversations simultaneously on WhatsApp and on your website, personalizing each conversation with each of your individual users. It informs your users and future new customers about prices, schedules and features of the sports activities you run in your sports center. It can exchange documents, links, information, various content thanks to its CRM that is integrated and where you can manage all your communication activities.
Specific Benefits of AiWa:
Supporting your Secretariat
- AiWa can take care of information management and online communications with your users and customers. It can inform about the various activities of your pool while reducing the workload of your secretarial staff.
Multilingual Support
- AiWa’s ability to communicate in 32 different languages means it can interact with customers of different nationalities, improving the accessibility and inclusiveness of your sports center.
Immediate Responses
- AiWa provides immediate responses to any questions, both during and after hours. This increases customer satisfaction, who do not have to wait for information.
Promotion of Events and Offers
- AiWa can inform customers about special events, promotional offers or new activities, helping to keep participation and interest in your sports center high.
Feedback and Suggestions
- AiWa can collect feedback from customers and provide suggestions on how to improve the services you offer, helping you maintain a high level of quality.
Emotional Support
- AiWa can empathetically answer questions about sensitive issues such as fear of water, helping new customers feel more comfortable and be encouraged to start an activity at your sports center.
Reservation Management (new)
- AiWa will also be able to take care of managing reservations for swimming lessons, reducing the workload of staff. In fact, you will be able to check availability, book and confirm lessons in real time (being released in June 2025).
In summary, AiWa is a valuable ally for pools and sports centers, offering versatile, multilingual support, improving the management of daily activities and increasing customer satisfaction. Investing in a virtual assistant like AiWa can radically transform the experience of managing and using services in your sports center, making it more efficient and welcoming for everyone. Want to try optimizing your sports center and pool? Contact us now, more than 50 pools are already using AiWa with great satisfaction!